I have come here in the morning for hot chocolate and breakfast burritos on multiple occasions and I'm lucky to get a decent meal. The shell is somehow stale tasting in my mouth and the hot chocolate is hot water and milk. When I dine in, the employees never turn the timers off so I can't even enjoy my food. I just take the extra time to go to the Kalkaska Burger King now.
Order taking and correction of money was flawless. 20 minutes to go through the drive through. After 15 minutes was asked to pull ahead because our French fries were still cooking. After 5 minutes the order can't out, wrong.
Never leave the drive-thru without checking your order! I don't care how many cars are behind me, I check every item...and it is almost always WRONG (I would say 90% of the time - no exaggeration). More often than not, they don't even apologize for the mistake, as if it's to be expected. I also ask for my french fries to be made to order and that they be left in the fryer several extra seconds because they REGULARLY serve them under-cooked. The quality of the service depends on the quality of the employee - they obviously don't train their employees in basic customer service skills and some can't even be bothered to be polite (although some are very nice). This McDonald's is just a hot mess, staffed by employees who don't seem to give a damn. Clearly McDonald's isn't anyone's dream job, but c'mon - have some pride in your work effort! There's nothing wrong with doing an honest day's work, even at McDonald's!!
Better than average as McDonalds go. The staff at this type of restaurant is always the deciding factor in reviews. The food is cookie cutter from one chain location to the next, in general. The stores that rate high have great local managers that hire the right kind of person. I hope that McDonalds rewards performance for those, and recognizes the whole team as far as great customer service!
Drive through repeatedly got our order wrong and took 20 minutes to get from ordering to pickup window. Food was cold and gross. Will never go to this McDonald’s again.
Mcdonald S is a US Cafe based in Mancelona, Michigan. Mcdonald S is located at 8497 N US 131, Mancelona, MI 49659, USA.
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